DFA Dairy Brands - (formerly Dean Foods), is seeking a Cash Application Team Lead - Ft. Worth, TX

We offer competitive pay, comprehensive benefits and great growth opportunities.

The Cash Application Team Lead is responsible for monitoring timely and accurate application customer payments received through bank lockbox, ACH, Wire, Credit Card or other methods to customer payments.

A strong customer service mindset is required for success. The Cash Application Team Lead will work with customers and cross-functional teams to understand to resolve payment application issues while adhering to established company policies and procedures.

Key Responsibilities:

• Maintain regional targets for days sales outstanding and adjustments
• Assure timely review of new accounts payment set up into the system.
• Oversee the cash application support staff in the timely resolution of adjustments.
• Prepare and present staff reviews as required.
• Reconcile payment remittance advice to the payment and funds received at the bank daily.
• Ability to gather the necessary documents from the local Dairies when needed
• Weekly team audits of cash application transactions 5% of the staff batches assigned or 2 batches per week per team member
• Maintain files of payments and support in a logical system for storage and retrieval.
• Matches payment support to system control documents for deduction processing.
• Follows up with trade customers’ accounts payable contacts for questions related to payments or supporting documents.
• Work to reduce exceptions through root cause analysis and escalation
• Support Deductions Team and Cash applications Team with clarification / guidance on unidentified payments
• Minimize risk of loss to the company by ensuring that overall customer cash application status is assessed prior to the issuance of promotional rebates/incentives
• Must be willing to work longer than 8 hours if necessary
• Ability to adapt to constantly changing environments & priorities
• Able to manage multiple tasks simultaneously to completion with sound business judgment
• Ability to organize and interpret data as well as communicating analytic results/recommendations
• Special projects as assigned (training and account reconciliation)

Change Management and Project Leadership:

• Support special projects with data through use of data mining tools and techniques or from OTC data files to resolve open issues
• Participate as an SME on cross organizational projects (process and technology)
• Identify process improvement opportunities and lead related change implementation

Minimum Job Qualifications:

Education required:

• BS/BBA, Accounting, or other business-related field preferred, or equivalent work experience

Business experience required:

Minimum of two years relevant, applicable, and transferable experience in a corporate and/or Shared Services environment or equivalent (may be a developmental role based on prior skillset or degree)

• Highly organized
• Significant attention to detail
• Strong analytical thinker / capabilities
• Good communicator with excellent interpersonal and customer service skills
• Excellent problem-solving skills
• Team player
• Knowledge of transactional processes and systems

Technical Experience:

• Exposure to AS400 accounts receivable system or large ERP, a plus
• Intermediate working knowledge of Microsoft Excel, Word and Outlook desired

Core Competencies:

• Customer Service Mentality: ability to build collaborative relationships with customers and internal business partners (Finance, Commercial, Accounting)
• Leads by example
• Clear and concise communication skills
• Self-starter
• High Level of Accountability
• Results Orientation
• Financial Business Acumen
• High sense of Urgency

Working Conditions:

• Environment (Office, warehouse, etc.) – office environment
• Physical Requirements (Lifting, standing, etc.) General Office Demands

Equal Opportunity Employer 

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EEO Statement

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