DFA Dairy Brands

Cash App Team Lead

Job Locations US-TX-Fort Worth
Requisition ID
Bachelor's Degree
Relocation Assistance
Job Type


DFA Dairy Brands - (formerly Dean Foods), is seeking a Cash Application Team Lead - Ft. Worth, TX


We offer competitive pay, comprehensive benefits and great growth opportunities.

Job Description & Requirements

The Cash Application Team Lead is responsible for monitoring timely and accurate application customer payments received through bank lockbox, ACH, Wire, Credit Card or other methods to customer payments.


A strong customer service mindset is required for success. The Cash Application Team Lead will work with customers and cross-functional teams to understand to resolve payment application issues while adhering to established company policies and procedures.


Key Responsibilities:

  • Maintain regional targets for days sales outstanding and adjustments
  • Assure timely review of new accounts payment set up into the system.
  • Oversee the cash application support staff in the timely resolution of adjustments.
  • Prepare and present staff reviews as required.
  • Reconcile payment remittance advice to the payment and funds received at the bank daily.
  • Ability to gather the necessary documents from the local Dairies when needed
  • Weekly team audits of cash application transactions 5% of the staff batches assigned or 2 batches per week per team member
  • Maintain files of payments and support in a logical system for storage and retrieval.
  • Matches payment support to system control documents for deduction processing.
  • Follows up with trade customers’ accounts payable contacts for questions related to payments or supporting documents.
  • Work to reduce exceptions through root cause analysis and escalation
  • Support Deductions Team and Cash applications Team with clarification / guidance on unidentified payments
  • Minimize risk of loss to the company by ensuring that overall customer cash application status is assessed prior to the issuance of promotional rebates/incentives
  • Must be willing to work longer than 8 hours if necessary
  • Ability to adapt to constantly changing environments & priorities
  • Able to manage multiple tasks simultaneously to completion with sound business judgment
  • Ability to organize and interpret data as well as communicating analytic results/recommendations
  • Special projects as assigned (training and account reconciliation)

Change Management and Project Leadership:

  • Support special projects with data through use of data mining tools and techniques or from OTC data files to resolve open issues
  • Participate as an SME on cross organizational projects (process and technology)
  • Identify process improvement opportunities and lead related change implementation

Minimum Job Qualifications:

Education required:

  • BS/BBA, Accounting, or other business-related field preferred, or equivalent work experience


Business experience required:


Minimum of two years relevant, applicable, and transferable experience in a corporate and/or Shared Services environment or equivalent (may be a developmental role based on prior skillset or degree)

  • Highly organized
  • Significant attention to detail
  • Strong analytical thinker / capabilities
  • Good communicator with excellent interpersonal and customer service skills
  • Excellent problem-solving skills
  • Team player
  • Knowledge of transactional processes and systems

Technical Experience:

  • Exposure to AS400 accounts receivable system or large ERP, a plus
  • Intermediate working knowledge of Microsoft Excel, Word and Outlook desired

Core Competencies:

  • Customer Service Mentality: ability to build collaborative relationships with customers and internal business partners (Finance, Commercial, Accounting)
  • Leads by example
  • Clear and concise communication skills
  • Self-starter
  • High Level of Accountability
  • Results Orientation
  • Financial Business Acumen
  • High sense of Urgency

Working Conditions:

  • Environment (Office, warehouse, etc.) – office environment
  • Physical Requirements (Lifting, standing, etc.) General Office Demands

EEO Statement

Equal Opportunity Employer 

EEO is The Law - click here for more information 

EEO Statement


California applicants, click here for information regarding the data collection notice for California Consumer Privacy Act.



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